Public Sector Management and Governance

AGENDA

09:15

Conference Chairperson & Opening Remarks

Brendan Barrett, Communications Consultant

09:30

Public Sector Strategies for Effective Communication During an
Emergency, Including Social media And Other Digital Channels

Johnny Fallon, Strategy Director, Carr Communications

Clear and concise messaging
Utilising social media and digital channels
Real-time updates and monitoring
Two-way communication and engagement

Understanding your Obligations on the Sharing of Information

Kate Colleary, Director and Founder, Pembroke Privacy

Overview of the Legal Framework
Access to Personal Data
Transparency and Accountability
Scope of Information
Exemptions and Exceptions

Project Management – Essential Tips for Managing Any Project

Colum Foley, Assistant Professor of Management ·Dublin City University

Defining project scope and objectives
Key elements of project planning and scheduling
Role of stakeholder engagement and communication throughout the project lifecycle
Proactive risk management in project success
Team collaboration and leadership, promoting a positive team culture
Tracking project milestones, using key performance indicators (KPIS), and conducting regular project reviews Importance of a continuous learning mindset in project management

11:30

Coffee Break

Mastering the Art of Handling Difficult People: Strategies for Success

Sonya Meekel – MBA, MSc M.A, BSc Eng, P.G , M.I.E.I., Lecturer, TU Dublin

Recognizing Different Types of Difficult People
Maintaining Emotional Intelligence
Effective Communication Techniques
Conflict Resolution and Problem-Solving
Setting Boundaries and Self-Care

Performance Management – Getting the Best from Your Team

Sue McLoughlin MBA, Founder and Managing Director, StriveToThrive.ie

Clear performance expectations
Providing regular feedback and coaching to employees
Process of performance evaluation and appraisal
The role of performance improvement plans (PIPs) in addressing persistent performance issues
Different methods of recognition

Lunch Break

13:00

Corporate Governance for Public Sector Bodies

Patrick Downes, Managing Partner, Lionheart

RTE as a case point

Managing Change in the Public Sector & How it Differs

Mary Cullen, Managing Director, Insight HR

What a contextual view is and how it helps deliver a more holistic view of fraud risk
Why traditional analytics approaches struggle in today’s fraud landscape
Tools and techniques available to provide a trusted and transparent approach to AI within claims detection

16:00

Conference Close

- What are third-party cookies?
- Not all cookies are good cookies
- Why are third-party cookies going away?
- What are first-party cookies?
- What aboutzero-party data?
- How can zero-party data build trust?
- How to prepare for the third party phaseout

09:00

Introduction to The Most Creative Conference

Arlene Miles

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